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Presto Preferred Providers

Don't want to handle your customer satisfaction survey program on your own?
Need volume pricing (typically 50 locations or more)?
Need expert support and consulting services?

These "Presto Preferred Providers" are ready to provide corporate accounts with a premium level of support and service -- they'll get your program up and running in record time. Contact them directly today!

Top Industries Served

  • Retail
  • Hospitality
  • Quick Service Food
  • Health Services
  • Beauty
  • Tourism
  • Entertainment
  • Franchise and Group Buy-Ins

Services

  • Mystery Shopping
  • Customer Experience
  • Customer Satisfaction
  • Exit Interviews
  • Employee Interviews
  • Recorded Audio Calls
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Contact:
Jen Wells
info@abovebenchmark.com.au
1300 400 716
+61 7 5543 8371
PO Box 637
Rochedale South
Qld 4123 Australia
Countries Served:
Australia
New Zealand

At Above Benchmark we have a team of survey design experts with well over a decade of industry experience. We're incredibly focused on designing surveys that our clients and their staff love.

Unique custom designs are our speciality and we offer full support and personalised service to our respected family of clients. We are passionate about our services and helping our clients get the information that they need.

Top Industries Served

  • Retail
  • Automotive
  • Restaurant (Casual/Fine Dining)

Services

  • Face to face mystery shopping
  • Video mystery shopping
  • Telephone mystery shopping
  • Website mystery shopping
  • Customer satisfaction surveys
  • Staff satisfaction surveys
  • Training
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Contact:
Lindsey Smith
lindsey.smith@amberarch.com
+44 191 4922020
Birtley Business Centre
Station Lane
Birtley
County Durham
DH3 1QT
UK
Countries Served:
UK
Eire

Amber Arch was established in 1995 and is one of the United Kingdom's longest established mystery shopping companies. We have been providing customer service evaluations to a wide range of clients since our inception. We not only work in the retail sector but also carry out business analysis for our clients operating in the leisure, hospitality and catering arenas. Our client base is well established and provides us with a reputation second to none.

Top Industries Served

  • Retail
  • Restaurant (Casual/Fine Dining)
  • Banking

Services

  • Mystery Shopping
  • Customer Engagement Consoles
  • Social Media Monitoring
  • Social Media Marketing
  • Mobile Surveys
  • Intercept Interviews
  • Web Surveys
  • Online Focus Groups
  • Consumer Research
  • IVR Surveys
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Contact:
Kathy Doering
kdoering@annmichaelsltd.com
630-922-7804, ext. 102
3108 S. Rt 59
Suite 124-255
Naperville, IL 60564
USA
Countries Served:
USA

Since 1998 Ann Michaels & Associates has helped brands connect the dots. As a customer experience management company we believe that big data is not always rich data. When you hire us, you hire a partner who will assist you in making sense of it all.

From mystery shopping, customer feedback surveys to social media management we are here to help you. What do you need to know today? Call us. We can tell you.

Top Industries Served

  • Hospitality/Travel
  • Restaurant (Casual/Fine Dining)
  • Retail

Services

Mystery Customer Evaluations, IVR, Quality Assurance Audits, Consumer Satisfaction Research, Loss Prevention Audits, Standards and Procedure Measurements, Training Effectiveness Studies, Competitor Audits, Strategy Consulting, Video Mystery Shops, Property Audits and Inspections, Employee Satisfaction Survey

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Contact:
Guy Caron
gcaron@bareinternational.com
703-995-3107
3702 Pender Drive
Suite 305
Fairfax, VA 22030
USA
Countries Served:
USA

Founded in 1987 by Michael and Dale Bare, Bare International, Inc. (BARE) is a woman-owned, global firm dedicated to providing organizations with key information regarding customer and employee satisfaction, perception and loyalty. BARE gathers the information needed to improve overall quality of performance, to increase customer loyalty and to retain and train employees for companies worldwide.

Headquartered in Fairfax, VA, BARE has international offices in Antwerp, Belgium; Budapest, Hungary; Mumbai, India; Shanghai, China; São Paolo, Brazil and Santiago, Chile. We perform over 30,000 audits each month in over 100 countries across the globe. Mystery Customer, Brand Standards Audits, Customer Intercepts and Competitive Audits are our core competencies.

BARE provides consistent worldwide services for diversified clients such as Fannie Mae, Wyndham International, Deutsche Bank, Pandora, Microsoft, Bank of America, HMSHost, TGI Friday’s, BMW and The Harley-Davidson Motor Company.

Top Industries Served

  • Retail
  • Automotive
  • Restaurant (Casual/Fine Dining)

Services

  • Mystery Shopping
  • Customer Satisfaction Surveys
  • On-site Customer Intercepts
  • Phone Evaluations
  • Video Shops
  • On-site Merchandising/Operational Audits
  • Mystery Marketing
  • Product Monitoring by Brand Representatives
  • Performance Management
  • Training and Testing/Tracking
+ more info - less info
Contact:
Christopher Warzynski
Christopher@BeyondHello.com
608-232-1414 ext 846
3230 University Avenue
Suite 7
Madison, WI 53705
USA
Countries Served:
US
CA
UK

Since 1991, clients have relied on Beyond Hello to accurately reflect their customers’ experiences. Beyond Hello custom-creates programs (mystery shopping, customer satisfaction surveys, intercepts, and more) and is known for high quality assurance standards, comprehensive online reporting, and personalized staff support. Beyond Hello’s service evaluations effectively convey the essence of the customer experience by looking beyond the surface…beyond first impressions…Beyond Hello.

Top Industries Served

  • Restaurant (Casual/Fine Dining)
  • Retail
  • Automotive

Services

  • On site mystery shopping and audits
  • Compliance audits & brand representation at retail
  • Recorded telephone mystery shops
  • Voice of the customer (IVR) surveys
  • Web and mobile surveys
  • Employee engagement surveys
  • Customer feedback response management tools
  • On the spot rewards
  • Performance rewards systems with fulfillment
  • Customer experience consulting
+ more info - less info
Contact:
Janet Morrison
info@conferoinc.com
800.326.3880 x118
535 Keisler Drive
Suite 204
Cary, North Carolina 27518
USA
Countries Served:
US

Confero provides customer experience research services to leading national brands, multi-unit and independent growth companies. Founded in 1986, Confero delivers customized solutions that measure, monitor and report on front line performance and customer satisfaction. Clients get the business intelligence they need to grow sales, build brand loyalty and increase bottom line results. Programs are flexible in design and execution, so each client’s data needs may be accommodated as they change over time. Our experience is wide across many industries: banking, retail, grocery, restaurants (QSR, FSR, fast casual), financial products and amusements. Clients include Coca-Cola, CKE Restaurants, Circle K, Lenovo, Jiffy Lube, Nissan and Capital One.

Top Industries Served

  • Retail
  • Restaurant (Casual/Fine Dining)
  • Automotive

Services

  • Mystery Shopping
  • Site Audits
  • Customer Satisfaction Measurement
  • Audio Recorded Shops
  • Interactive Voice Response (IVR)
  • "Crowd" Shopping
  • Consumer Intercept
  • Virtual Insights
  • Questionnaire & Program Design
  • Analytical Reporting Tools
  • Customized Dashboards
  • Push Reporting
  • Consulting
  • Coaching/Webinars
  • Live Support
+ more info - less info
Contact:
Brian Mula-Howard
howardb@confidentialconsumer.com
561-350-3420
380 US Route 1
Falmouth, ME 04105
USA
Countries Served:
United States

Since our inception in 2003, Confidential Consumer (formally known as Phantom Shoppers, LLC) has recruited and worked with a growing database of over 125,000 secret shoppers establishing a strong field presence in North America and worldwide. These individuals covertly and overtly play the role of the consumer with the purpose of gathering real-time, accurate, and actionable data for clients ranging from hospitality to financial and everything in between.

With over 10,000 reports collected to date, clients have access to actionable insights collected from mystery shopping surveys, customer feedback reports, consumer intercept surveys, and more through our fully interactive website. Our web-based program platform compiles all of this data and allows users to analyze the information in any manner they choose. The combination of these services has proven to be highly effective in improving customer service skills, customer retention, and ultimately bottom line revenues.

Phantom Shoppers was acquired in June of 2015 by EMG3, a wholly owned subsidiary of TideSmart Global and a leading experiential marketing firm, and soon after reborn as Confidential Consumer. EMG3 has managed hundreds of thousands of events at retail for top consumer brands such as Ford, Lowes and Nike, and as a result of this acquisition can now offer their clients the capability of real-time data that will not only help improve the quality of their brand and customer experiences, but also provide valuable knowledge to help grow their business.

As Director, I oversee all operations of Confidential Consumer.

www.ConfidentialConsumer.com

www.facebook.com/confidentialconsumer

https://twitter.com/ConfConsumer

Top Industries Served

  • Retail
  • Gas Station/Convenience
  • Grocery

Services

  • Mystery Shopping
  • Customer Polling
  • Compliance Audits
  • Display Management
  • Competitive Intelligence
  • Market Analysis
  • Instant Rewards Programs
+ more info - less info
Contact:
Sam Hersey
Info@TheConsumerInsight.com
855-937-2878
75 Valencia Avenue
Suite 1050
Coral Gables, FL 33134
USA
Countries Served:
US
Caribbean
UK
Europe

The Consumer Insight (TCI), is a full-service Customer Experience Management services provider. TCI is a division of The Retail Outsource Companies (T-ROC), and offers valuable insight and effective planning to our retail and vendor partners. TCI offers a complementary suite of customized solutions that deliver the information you want — when you need it — to power sales, strengthen your brand, and elevate profits.

T-ROC is an integration of premier outsource and retail management solutions that consistently maximize sales for our clients. We offer a comprehensive suite of retail services that are unparalleled in the retail industry. We serve Retailers, Manufacturers, Digital Service Providers, Distributors, and Wireless Carriers

Top Industries Served

  • Restaurant (Casual/Fine Dining)
  • Retail
  • Banking

Services

Mystery Shoppers program, Customer Satisfaction surveys and Benchmarking

+ more info - less info
Contact:
Jimmy Cassis
direccion@mysteryca.com
011 5255 52812484
Newton # 27 Piso 1
Polanco 11560
Mexico DF
Mexico
Countries Served:
Mexico
Central America
South America

We are a Mystery Shopper company in Mexico with 10 years of experience in the MS market. We are also members of the MSPA-LA.

Top Industries Served

  • Restaurant (Casual/Fine Dining)
  • Fast Food
  • Retail

Services

  • Mystery Shopping
  • Telephone and web surveys
  • Kiosk and mobile surveys
  • QR Code surveys
  • Employee surveys
  • Competitor surveys
  • video
+ more info - less info
Contact:
Mike Green
mgreen@customerimpactinfo.com
800-677-2260 x111
3202 Longmire
College Station, TX 77845
USA
Countries Served:
USA

Customer Impact is the eyes and ears of almost 100 unique companies nationwide! We help measure and reinforce service standards and brand compliance at thousands of locations each month, using mystery shopping, customer surveys, audits and more. With over 100,000 auditors on the ground, we provide data quickly, efficiently and cost effectively.

Top Industries Served

  • Casino
  • Automotive
  • Fast Food

Services

  • Mystery/ Integrity Shopping
  • Loss Prevention Services
  • Auditing Tools and Service
  • Customer Satisfaction Surveys
+ more info - less info
Contact:
Kevin Crisafulli
kevin.crisafulli@hsbrands.com
800-723-1150
500 Myles Standish Blvd.
Taunton, MA 02780
USA
Countries Served:
USA
Argentina
France
India
Italy
Turkey

HS Brands International is comprised of the Mershimer Group and Service Sleuth, which combine Mystery Shopping, Loss Prevention, Franchise Royalty Assurance and Market Research to create a one-stop shop for companies who need solutions to existing problems or want to take a preventative approach. Service Sleuth is a mystery shopping company that excels in measuring and improving customer service across all industries through mystery shopping and integrity shopping as well as other effective measurement strategies. The Mershimer Group specializes in taking a proactive approach at preventing loss through proven strategies and tactics within the loss prevention industry. HS Brands is a leader in the loss prevention industry because it provides "tried and true" tactics using cutting edge technology to design programs for its clients that produce results to minimize loss and boost sales.

Top Industries Served

  • Retail
  • Automotive
  • Fast Food

Services

Customer experience measurement & improvement services: mystery shopping, customer surveys, retail audits, call center evaluations, analytics and consultation.

+ more info - less info
Contact:
Ron Welty
ron@intelli-shop.com
419-872-5103
2025 Michael Owens Way
Perrysburg, OH 43551
USA
Countries Served:
Worldwide

IntelliShop provides a broad range of customer experience measurement & improvement services, including mystery shopping, customer surveys, retail audits, call center evaluations, analytics and consultation. Our clients operate in more than 25 different industries, including retail, automotive, hospitality, restaurants, financial services, other market research companies, and more.

We have more than 200 dedicated Team Members based at our headquarters in Perrysburg, Ohio, with regional offices near Washington, DC, and Los Angeles. With a panel of more than 450,000 shoppers in North America, and a network of strategic alliances with other quality providers, IntelliShop can meet its clients' needs anywhere in the world.

Top Industries Served

  • Retail
  • Restaurant (Casual/Fine Dining)
  • Hospitality/Travel

Services

  • Mystery Shopping
  • Business Operational Audits
  • Service Training
  • Management L&D
  • Human Resource Consultation
+ more info - less info
Contact:
Keira Mackenzie-Smith
info@thelearningcurve.com.hk
+85225400050
1 Princes Terrace
Central
Hong Kong
Countries Served:
Hong Kong

Learning Curve Solutions partners with clients throughout Asia to develop and improve their service standards. We work with trained, anonymous auditors to carry out customer service and brand experience evaluations via Mystery Shopping and mobile customer satisfaction surveys. As trainers, we then provide support by designing and delivering dynamic service training programs to target weaknesses in their systems. Our clients come to us because we’re the best; they stay because they love us.

Top Industries Served

  • Fast Food
  • Grocery
  • Restaurant (Casual/Fine Dining)

Services

  • Mystery Shopping
  • IVR
  • Presto surveys
  • Web surveys
  • Pricing Audits
  • Validation Audits
  • Comment Cards
+ more info - less info
Contact:
Kathryn Lawrence
klawrence@legacygmr.com
832-928-1180
PO Box 133393
The Woodlands, TX 77393
USA
Countries Served:
USA

LG Market Research LLC (DBA Legacy Group Market Research), is a Texas based, woman-owned small business with 15 years of expertise in the industry. We are a provider of startegic information gathered through mystery shopping, observational audits, IVR, mobile surveys, etc. We build strong relationships within our organization, with our suppliers and our clients. Our customer service comes from a genuine caring and advocacy for each other and for our clients. Let us put that to work for you.

Top Industries Served

  • Hospitality/Travel
  • Casino
  • Retail

Services

  • Customer Experience
  • Consulting
  • Standards
  • Development & Content Management
  • Organizational Development & Training
  • Research
  • Customer Satisfaction Surveys
  • Quality Assurance
  • Mystery Shopping
+ more info - less info
Contact:
Stephanie Perrone Goldstein
stephanie.goldstein@lraworldwide.com
215-693-6544
300 Welsh Road
Building One, Suite 200
Horsham, PA, 19044
USA
Countries Served:
USA

LRA Worldwide is a leading research and consulting company in the emerging discipline of Customer Experience Management (CEM). We work with our clients to help them deliver consistently exceptional customer experiences in order to drive customer satisfaction, loyalty and advocacy, and company growth and profitability.

In our firm's 25-year history, we have grown from a provider of customized quality assurance evaluation programs for the hospitality industry, to a leading CEM consulting company offering a variety of client solutions. The evolution has been driven by our clients asking us one question – "How do we get better?" In response, we have built a range of performance measurement, research, training and consulting solutions to help them do so. Today, we are a growing company operating out of our corporate office in the United States (Philadelphia, PA) and in more than 120 countries throughout the world, helping our clients deliver exceptional customer experiences. Every touch. Every time.

Top Industries Served

  • Hospitality
  • Retail
  • Care
  • Automotive

Services

  • Mystery Shop Reviews
  • Customer Satisfaction
  • Employee Satisfaction
  • Web Checks
  • Email Checks
  • Webshop Reviews
+ more info - less info
Contact:
Ramon den Uijl
ramon.den.uijl@mystery-review.nl
+31294454511
Havenstraat 135
1211 KK Hilversum
The Netherlands
Countries Served:
The Netherlands
International projects

Mystery Review provides insight into the experienced customer focus, expertise and knowledge within your organization whilst offering compelling solutions to address real growth by maximizing customer expectations.

Mystery Review will bring your complete staff into play in order to exceed customer expectations. With our Mystery Review we offer a unique tool that enables you to realize better results with proven customer experience surveys and strategies. We provide qualitative surveys by using Mystery Guests, Mystery Shoppers and Mystery Patients. Our trademark is to create, together with you, maximum growth by bringing about the desired customer experience/attitude and subsequently anchor this within your organization.

Top Industries Served

  • Retail
  • Hospitality/Travel
  • Fast Food

Services

Our services include:Customer Experience measurement – in-store, phone, web based & mobile. Mobile Mystery Shopping, Polling, Exit interviews and audits. Learning and Development.

+ more info - less info
Contact:
Catherine Van Veen
admin@personallyrecommended.com.au
+61288145000
Suite 316 The Zhen Building
33 Lexington Drive
Bella Vista NSW 2153
Australia
Countries Served:
Australia

Personally Recommended is your "people" partner – providing services in Customer Experience measurement, HR, recruitment, training and Mystery Shopping. We started sixteen years ago, and continue to grow because of personal recommendation (hence the name!). We specialise in the retail, hospitality and service industries in Australia and New Zealand and are passionate about finding out what your customers really think of you.

Top Industries Served

  • Banking
  • Automotive
  • Retail

Services

  • Market Research
  • Point of Sale (PoS)
  • Customer Experience and Mystery Shopping
+ more info - less info
Contact:
Denis Repida
D.Repida@radix-group.com
+74952252348
B.Karetny per.
20, b.3, 127051
Moscow
Russia
Countries Served:
Russia

As a full-service market researcher, RADIX & PARTNERS offers a well-established and high-performance market and opinion research portfolio of on- and offline surveys and methods. Our highly qualitative consulting services paired with state-of-the-art analysis methods are always aimed at delivering the optimal knowledge about markets, products and target groups to you: independent of the current phase of your products and services.

RADIX & PARTNERS has special expertise in the following areas:

  • Online Market Research
  • Point of Sale (PoS)
  • Customer Experience and Mystery Shopping

We pursue the goal to understand the market and its participants with systematic empiric collection, preparation, analysis and interpretation of data in order to derive appropriate recommendations and measures.

Your knowledge – your cutting edge: we provide information to you that you need to react to market changes or to find the right positioning in the market environment. The results of our analysis give you the right input for your business strategy. Thus operative measures can be planned unerringly and implemented successfully.

Certified memberships: MSPA

Top Industries Served

  • Retail
  • Restaurant (Casual/Fine Dining)
  • Fast Food

Services

  • Mystery Shopping
  • Customer Satisfaction
  • CSat 3G
  • Mr-e Shopping
  • Audio Recorded Mystery Shops
+ more info - less info
Contact:
Nicky Barrell
info@reactsurveys.co.uk
0044 1285 644144
15 Gosditch Street
Cirencester
UK
GL7 2AG
Countries Served:
UK
Ireland
France
Holland
Belgium
Spain
South Africa

REACT Surveys is one of the UK’s leading Customer Service Research specialists. For twenty years we have been working with a wide range of organisations to help them to understand and improve their operations from a customer perspective.

Top Industries Served

  • Retail
  • Restaurant (Casual/Fine Dining)
  • Banking

Services

  • GameFilm ® - video mystery shopping to increase conversions and revenue
  • Real Scorecard ™ - next generation, traditional mystery shopping to increase conversions and revenue
  • Real Feedback ™ - proprietary survey process for your customers and employees to increase loyalty and retention
  • Real Check ™ - tailored audits, analysis & synthesis to improve uniformity and accountability
  • In The Huddle ™ - Bite sized, impactful training videos platform systematically improves training at the field level
+ more info - less info
Contact:
Josh Stern
info@realitybasedgroup.com
512.275.1352
1.877.990.3456
8701 N Mopac Expwy
Suite 310
Austin, TX 78759
USA
Countries Served:
USA
Canada

RBG evaluates a business’ frontline protocols and procedures and sets into action improvements aimed at optimizing revenue-driving behaviors.

While most businesses would attest to the value of investing in their customer experience, few have the tools needed to assess deficiencies and opportunities in a way that genuinely affects the bottom line. From gathering data that isn't a truly accurate representation of the customer experience, to failing to identify a missed opportunity, businesses continually rely on gut instincts that are not qualified to make such critical, or high value decisions.

Through innovative processes and techniques created and used only by our team, RBG collects and analyzes data in a way that provides strict, quantifiable results. From there, we make recommendations to implement change to your organization's processes and help you capitalize on revenue-increasing opportunities.

Top Industries Served

  • Retail
  • Grocery
  • Restaurant (Casual/Fine Dining)

Services

  • Mystery Shopping
  • Customer Satisfaction Surveys
  • Employee Surveys
  • Audits
  • Phone Shops
+ more info - less info
Contact:
Ross Thomas
admin@RCMysteryshopper.com
800-550-4469
PO Box 70366
address_2
Seattle, WA 98127
USA
Countries Served:
USA
Canada

Reality Check Mystery Shoppers(RCMS) administers on-site, telephone, and internet mystery shopping. Providing specialized service since 1994, our clients include retail, restaurants, phone centers, senior care, & property management locations throughout North America. RCMS leads the industry with technology & experience, providing personalized service to clients of all sizes.

Top Industries Served

  • Retail
  • Gas Station/Convenience
  • Restaurant (Casual/Fine Dining)

Services

  • Mystery Shopping
  • On-Site Mystery Shopping
  • Customer Satisfaction Programs
  • Compliance Audits
  • Web and Mobile Surveys
  • Competitive Benchmarking
  • Call Center Evaluations and Compliance Audits
  • Exit Interviews
  • Consultation
  • Training
+ more info - less info
Contact:
Marci Bikshorn
marci@serviceexcellencegroup.com
314-878-9189
13523 Ladue Farm Road
Saint Louis, Missouri 63141
USA
Countries Served:
USA

We're a customer experience measurement and solutions provider with a comprehensive focus on performance management, customer intelligence and research. For over 17 years, we have developed partnerships with our clients in open and collaborative ways and react with flexibility to their changing needs.

SEG stands out from other customer service consulting firms through our innovative programs which incorporate a look at all customer touch points. We deliver the actionable analysis and information when and how our clients need it in order to make strategic business decisions that will keep and grow customers, as well as attract new ones. As a customer service consulting firm we are committed to providing our clients with intellectual, resourceful answers to give them the competitive edge necessary to contend in today's fast-moving markets. We come to you with qualified skilled people in a consultative approach and cutting-edge technologies to deliver a unique distinctive package and relevant services.

Top Industries Served

  • Restaurant (Casual/Fine Dining)
  • Retail
  • Fast Food

Services

  • Mobile & Web Customer Satisfaction Surveys
  • On-Site Mystery Shopping
  • Audio Recorded Telephone Mystery Shopping
  • Web Site Evaluation & Mystery Shops
  • Customer Intercept Interviews
  • Employee Surveys
  • On The Spot Reward Programs
  • Manufacturer Brand Audits & Representation
  • Ad Agency Promotional Support
  • Special Project Support
+ more info - less info
Contact:
Jerry Gulyes
jerryg@spgweb.com
866-567-8300
307 South Salem Street
Suite 201
Apex, NC 27502
USA
Countries Served:
USA

Since 1992 Service Performance Group has developed then implemented quality driven tailored customer service evaluation programs through use of various surveying methods including: Customer Satisfaction Surveys (C-Sat's), Exit Intercepts, On-Site Mystery Shopping and Telephone Mystery Shopping. Our state-of-the-art summary reporting capability provides detailed data for every level of management allowing client companies to make decisions and take action with confidence.

Top Industries Served

  • Retail
  • Hospitality/Travel
  • Restaurant (Casual/Fine Dining)

Services

  • Mystery Shopping
  • Set up of HR systems and procedures
  • Employee Appraisal systems
  • Organizational structures
  • Operating manuals
  • Career mapping
  • HR Audits
  • Employee Engagement Surveys
  • Manpower Rationalization Studies
+ more info - less info
Contact:
Pervin Ghani
pervin@shawhotels.com
Telephone +919820153668
Telefax 0091 (22) 2415 0832 / 2411 3018 / 2411 6220 / 2410 4438
640B Khorshed Villa
Khareghat Road, Parsi Colony
Dadar East
Mumbai 400 014 India
Countries Served:
India & Middle East

Shaw Hotels & Consultancy Services Pvt. Ltd. offers clients a range of customized services that help in understanding the changing paradigm, while simultaneously creating the skill sets and systems needed to succeed.

Top Industries Served

  • Banking
  • Casino
  • Retail

Services

  • Mystery Shopper visits and telephone calls
  • Recorded calls
  • Competitor price surveys/audits
  • Customer satisfaction surveys
  • Customer service training programs
  • Employee workshops
  • A customer service trainer/speaker for your events
+ more info - less info
Contact:
Kathy Shook
kathy@insightyoucanuse.com
800-251-0154
102 N Elm Pl, #B-1
Broken Arrow, OK 74012
USA
Countries Served:
USA

Shoppers, Inc. helps companies provide a better customer experience by improving service quality. We provide Measurement tools including customer surveys and secret shopper reports, Competitor Audits, Employee Incentive programs and Customer Service Training programs. All programs are completely customizable and include web-based reporting at no extra charge. In business for over 27 years, Shoppers, Inc. guarantees exceptional service to our clients!

Top Industries Served

  • Retail
  • Banking
  • Grocery

Services

  • Written mystery shopping
  • Video mystery shopping
  • Audio mystery shopping
  • Telephone mystery shopping
  • Customer satisfaction surveys
+ more info - less info
Contact:
Gary Edwards
gary@tern.co.uk
+44 1939 235555
69 High Street
Wem
Shropshire
SY4 5DR
UK
Countries Served:
UK

Mystery shopping and customer satisfaction research specialists.

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